Travel Agent

From advice to booking management — For those who want to learn how to work inside travel and tourism agencies, understand their departments, and see how they work together to serve the customer.

Who is this track for?

People who want to start working in travel and tourism agencies.
Anyone interested in how an agency’s departments work together to serve customers.
Those looking to build their skills in travel advice, booking and customer service.

What participants learn

Understanding travellers’ needs and giving the right advice.
Preparing travel offers and tour packages.
Using booking systems and platforms, and practising the booking steps hands-on.
Following up on bookings, amendments and cancellations.
Customer service and handling requests and feedback.
Basics of accounts and payments related to travel transactions.

How you learn

Live online training sessions with the training team.
Real-world examples and an introduction to the tools used in the profession.
Opportunities for hands-on practice after the training, depending on each course.

Courses in this track

There are no courses available in this track right now. Register your interest and we will let you know when registration opens.

Attending a track does not grant a licence to practise the activity. Each course’s requirements are listed on its details page.

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